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The Online Garden Shop is part of a family business that opened in 1993 in North Devon. Our aim, just as in our shops, is to provide customers with exceptional value for money and maintain a personal approach to service – principles that we feel are as important online as they are in face to face shopping.

Our retail stores, trading under the banner BJ’s Value House are large, out of town variety shops offering customers a massive selection of goods for their homes, their gardens and their pets. We’ve spent decades competing with national retailers on price (we’re now in the family’s 4th generation of “shop keepers” stretching back to the 1940’s), taking pride in offering like for like, branded products cheaper than you find them elsewhere.

The Online Garden Shop enabled us to branch out from traditional retailing, reaching a bigger audience with a more specific selection of garden products which, we hope, will help you create your perfect outdoor space.

You won’t find everything here that we are able to offer in our retail outlets but if there is a particular product that you're looking for, please complete our enquiry form below and we can advise you of its availability and price.

Dispatch and Delivery

When you place your order, you will receive a confirmation email immediately. We aim to dispatch all orders within 24hrs, however we appreciate your understanding that during these difficult times, this may not always be possible. Please rest assured that we will dispatch your order as soon as possible.

Once your item has been dispatched, you will receive an email with a link to track your parcel. We use Yodel for most dispatches, however for some smaller orders, we may use Royal Mail - in these instances order tracking may not be possible.

If you have any specific delivery requests, please enter these during the checkout process.

Delivery Rates

I haven't received my item. What can I do?

Cancelling Your Order

Under the UK's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any goods within a period of fourteen working days, beginning with the day on which you receive your order.

If you wish to cancel your purchase, please contact us immediately using our contact form on this page or via our various social media channels. If your order has not yet left our warehouse, we may be able to cancel your order and refund your payment immediately. You will receive an email confirmation that your purchase has been cancelled and a refund issued.

If You Want to Return An Item

If A Product is Faulty

Delivery Charges for Returns

Statutory Rights

Please Read

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

When Is My Credit Card Debited?

Is My Transaction Secure?

Pricing and Product Errors

Cancelling An Order

Collecting Personal Information

This Privacy Policy describes how (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify and our delivery partners.

Customer support information

  • Examples of Personal Information collected: As above
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.


Using Personal Information

Your Rights



Getting In Touch

Due to restrictions from Covid-19, we are currently operating with a reduced staff, for this reason the best way to contact us is using the Contact Form on this page, and a member of staff will respond to your query as soon as possible! You can also click on the Messenger icon in the bottom right corner of the page and reach us that way. However, if you would prefer to send us an email directly, you can do so via

Our retail stores can be found at the following addresses:

BJs Value House
3 Seven Brethren Bank
EX31 2AS


BJs Value House
Clovelly Road Industrial Estate
EX39 3HN

Ask a Question

Can't find what you're looking for? Let us know if there is something specific you are after!

If you are having any issues with the website or have any other suggestions, we would love to hear from you! Drop us a message and we will get back to you as soon as we can!

Your Name

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