The Online Garden Shop is part of a family business that opened in 1993 in North Devon.
Our aim, just as in our shops, is to provide customers with exceptional value for money and maintain a personal approach to service – principles that we feel are as important online as they are in face to face shopping.
Our retail stores, trading under the banner BJ’s Value House are large, out of town variety shops offering customers a massive selection of goods for their homes, their gardens and their pets. We’ve spent decades competing with national retailers on price (we’re now in the family’s 4th generation of “shop keepers” stretching back to the 1940’s), taking pride in offering like for like, branded products cheaper than you find them elsewhere.
The Online Garden Shop enabled us to branch out from traditional retailing, reaching a bigger audience with a more specific selection of garden products which, we hope, will help you create your perfect outdoor space.
You won’t find everything here that we are able to offer in our retail outlets but if there is a particular product that you're looking for, please complete our enquiry form below and we can advise you of its availability and price.
Dispatch and Delivery
Once your item has been dispatched, you will receive an email with a link to track your parcel. We use Yodel for most dispatches, however for some smaller orders, we may use Royal Mail - in these instances order tracking may not be possible.
If you have any specific delivery requests, please enter these during the checkout process.
I haven't received my item. What can I do?
We will endeavour to keep you informed throughout the dispatch and delivery process to the status of your order, and send the majority of orders with order tracking.
If you elect to set up an account with us when you place your order, you can Login to check the status of your order at any time.
Once your order has been dispatched, please allow up to 7 working days for delivery. If after this time you still have not received your order, please contact us and we will do whatever we can to put things right!
Cancelling Your Order
If you wish to cancel your purchase, please contact us immediately using our contact form on this page or via our various social media channels. If your order has not yet left our warehouse, we may be able to cancel your order and refund your payment immediately. You will receive an email confirmation that your purchase has been cancelled and a refund issued.
If You Want to Return An Item
As with all online purchases, you are protected by a 14 day cooling off period. If for any reason you are unhappy with your goods, let us know within 14 days of receiving them that you would like to arrange a return. You can do this via the contact form on this page, or via any of our social media channels. We will ask you to confirm your order number and the first line of your address, so please have these details to hand. We will then email you a return label for you to return your order to us, please use the original packaging if possible. All you have to do then is drop off the parcel at your local DPD Collection Point within 14 days of receiving the return label. If the goods are returned in their original condition*, your refund will be processed upon our receipt of your returned order.
- The product has not been used
- All packaging is in good condition and the product can be resold
If A Product is Faulty
Delivery Charges for Returns
Non-faulty orders returned to us outside the cooling down period may be subject to delivery charges.
When Is My Credit Card Debited?
When your order has been fulfilled, we will debit funds from your account directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We may be able to offer you an alternative product if one is available. We are also able to cancel or refund individual items of your order should this become necessary.
Please note, if for any reason we cannot supply you with any part of your order we will contact you via e-mail or telephone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account. Products are offered subject to availability. Prices are subject to change without notice.
Is My Transaction Secure?
Pricing and Product Errors
Cancelling An Order
Under the UK's Distance Selling Regulations you have the right to cancel the contract for the purchase of any goods within a period of fourteen working days, beginning with the day on which the goods are collected.
If you wish to cancel an order, please contact us as soon as possible via the form on this page with your order number to hand. As long as your order has not been prepared we will cancel it immediately and no money will be debited from your card.
If your order has already been shipped then you will need to return the goods to us (see instructions in Returns tab) within fourteen working days of the date of delivery. On receipt of the goods we will refund the total of the goods back on your card.
Collecting Personal Information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
- Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify and our delivery partners.
Customer support information
- Examples of Personal Information collected: As above
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
Using Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a legal request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the following links:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the UK or the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
If you are a resident of the UK or the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
If you are a resident of the UK or the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
|_ab||Used in connection with access to admin.|
|_secure_session_id||Used in connection with navigation through a storefront.|
|cart||Used in connection with shopping cart.|
|cart_sig||Used in connection with checkout.|
|cart_ts||Used in connection with checkout.|
|checkout_token||Used in connection with checkout.|
|secret||Used in connection with checkout.|
|secure_customer_sig||Used in connection with customer login.|
|storefront_digest||Used in connection with customer login.|
|_shopify_u||Used to facilitate updating customer account information.|
Reporting and Analytics
|_landing_page||Track landing pages|
|_orig_referrer||Track landing pages|
|_shopify_sa_p||Shopify analytics relating to marketing & referrals.|
|_shopify_sa_t||Shopify analytics relating to marketing & referrals.|
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
BJs VALUE HOUSE, Clovelly Road Industrial Estate, BIDEFORD, EX39 3HN, United KingdomLast updated: 25/02/21
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/]
Getting In Touch
Our retail stores can be found at the following addresses:
BJs Value House
3 Seven Brethren Bank
BJs Value House
Clovelly Road Industrial Estate
Ask a Question
Can't find what you're looking for? Let us know if there is something specific you are after!
If you are having any issues with the website or have any other suggestions, we would love to hear from you! Drop us a message and we will get back to you as soon as we can!